I cannot purchase item from Item Mall
- Often Item Mall problems resolves itself immediately, If you can't purchase for first time, try purchasing again for second time, if it still fails, try closing and opening the client again. If closing and opening the client doesn't fix your problem, Please create a topic in the support centre and staff will step in to aid you. Please verify you have enough imps for the item you are attempting to purchase too.
I cannot find the item I purchased from Item Mall
- Sometime you may experience unfinished purchase, in which system takes away your imps and not yet finished assigning the item to you. In most cases the system will time out (in few seconds) and return the imps immediately to your account. However if you do not see your item or your imps refunded in minutes, You should create a topic in support centre containing all details such as what account, characters, what item you've purchased, what map/region you were located during purchase, and what server time did this occur. A staff will step in deal with locked transactions and make appropriate fixes if necessary.
What is imps
- imps is digital currency that is untradeable and bound to your game account (not shareable among your game accounts), With imps you may purchase various assortment of items from Item Mall to aid your game play.
What is imps Barrels
- imps Barrels is digital currency that is untradeable and bound to your foimps account, You cannot purchase items with imps Barrels, Instead imps Barrels are exchangeable to imps by any of your game accounts. When you purchase you will first receive the imps Barrels and then you can decide where the imps Barrels are exchanged using one of your game account.